Contact Us

Get in touch with the Decision Intelligence Layer team

Have questions, feedback, or partnership inquiries? We're here to help. Choose the contact method that works best for you.

Choose Your Contact Method

Multiple ways to reach us based on your needs. For fastest response, use our WhatsApp community or email.

Email Support

For general inquiries, partnership discussions, and detailed questions. We aim to respond within 24 hours.

Primary Email: decisionintelligencelayer@gmail.com

Send Email

WhatsApp Community

Join our active community for real-time support, installation help, and discussions with other DIL users.

Fastest response for technical support and quick questions.

Join Community

Phone Support

For urgent matters and business inquiries. Available during business hours (WAT timezone).

Phone: +234 808 873 2076

Call Now

Send Us a Message

Prefer to send a detailed message? Use the form below and we'll get back to you as soon as possible.

Contact Form

Fill out the form below and we'll respond within 24 hours.

By submitting this form, you agree to our Privacy Policy.

Frequently Asked Questions

Quick answers to common questions about contacting us and getting support.

What's the fastest way to get support?

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For technical support and installation help, our WhatsApp community provides the fastest response. For business inquiries, email is best.

What are your support hours?

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We provide support Monday through Friday, 9:00 AM to 6:00 PM West Africa Time (WAT). WhatsApp community responses may be faster and sometimes available outside these hours.

How can I discuss partnership opportunities?

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For partnership discussions, please use the email form and select "Partnership/Business" as your subject, or email us directly. Include details about your organization and proposed collaboration.

Support Information

Important details to help us assist you better and faster.

Before Contacting Support

To help us resolve your issue faster, please have this information ready:

For App Issues

Device model, Android version, app version, and exact error messages

For API Issues

Error codes, request/response examples, and system logs

For Business Inquiries

Company details, use case, estimated volume, and timeline

Our Location

Based in Lagos, Nigeria, serving customers and partners globally.

Headquarters

While we're a digital-first company, our operations are based in Lagos, Nigeria's vibrant tech hub.

Location

Lagos, Nigeria

Time Zone

West Africa Time (WAT)

GMT +1

Languages

English (Primary)

Support in major languages

We work with clients and partners across Africa, Europe, and North America. Most communication happens digitally.